FAQS
Are you a distributor or a manufacturer?
We are an integrated industry-and-trade enterprise with our own manufacturing capabilities. This allows us to provide factory-direct pricing, stable production capacity, and strict quality control throughout the entire process.
What products do you supply?
We supply a range of interior decorative and wood-based products, including door casings, baseboards, mouldings, MDF boards, plywood, OSB, particle boards, and related customized products.
Which markets do you serve?
We serve customers in multiple international markets and support export business worldwide. Our products can be supplied for residential, commercial, wholesale, and project-based applications.
Can we visit your factory?
Yes, of course. We warmly welcome customers to visit our factory to discuss cooperation, inspect our production facilities, and better understand our manufacturing process. Please contact us in advance so we can arrange your visit properly.
What is the production timeline for regular and custom orders?
For regular products, many items are available in stock and can be shipped immediately. For customized products, the production lead time is usually 30–45 days after order confirmation and receipt of the deposit. The exact timeline depends on the product design, specifications, and order quantity.
Do you keep regular products in stock?
Yes, some regular products are kept in stock and are ready for immediate shipment. Stock availability may vary depending on the product type, size, and current inventory status.
Can you handle urgent orders?
We will do our best to support urgent orders depending on production capacity, stock availability, and product requirements. Please contact us as early as possible so we can evaluate the feasibility and offer the best solution.
What shipping methods do you support?
We support multiple shipping methods depending on the order volume and destination, including sea freight, land transportation, and other suitable logistics solutions. We can also help coordinate shipment according to customer requirements.
Do you support product customization or OEM/ODM?
Yes. Our in-house design team can develop fully customized samples based on your requirements. We provide OEM and ODM services, including customization of size, specifications, patterns, finishes, and packaging.
Is private branding supported?
Yes. We support private label and branding services. Your logo or brand can be applied to products and packaging, subject to MOQ requirements and the necessary brand authorization documents.
What materials are available for your products?
Depending on the product category, available materials may include MDF, solid wood, plywood, particle board, OSB, melamine-faced panels, and other decorative or engineered materials.
Do you supply MDF board, plywood, OSB, and particle board?
Yes, we supply a variety of wood-based boards, including MDF board, plywood, OSB, particle board, and other panel products according to customer and project requirements.
Do you offer custom door casings and baseboards?
Yes, we can provide custom door casings and baseboards in different sizes, profiles, styles, and finishes to meet various design and project requirements.
What information should I provide for an accurate quotation?
To provide an accurate quotation, please send us the product type, dimensions, specifications, quantity, material requirements, customization details, packaging requirements, and destination port or delivery location.
How do you ensure product quality?
We have a dedicated quality management team that conducts strict inspections at every stage, including raw material inspection, production process control, and final inspection before packaging and shipment. This helps ensure stable and consistent product quality.
Can I get samples before placing a bulk order?
Yes, samples are available for quality evaluation and product confirmation. Sample cost and delivery time may vary depending on the product type and customization requirements.
What are your payment terms?
Our standard payment terms are 30% deposit before production and 70% balance before shipment against a copy of the shipping documents. Specific terms may be discussed further based on order details and cooperation conditions.